SAP Certified Product Support Specialist - SAP Commerce Cloud (E_C4HYCP1811) Free Practice Test

Question 1

Your customer reports an incident where the SAP Commerce system crashes in production.What would you ask for?Note: There are 2 correct answers to this question.

A. The thread dumps taken right before the crash

B. The specific scenario to reproduce the issue

C. The database dump from the production system

D. The thread dumps taken after the system reboot

Correct Answer: B,C

Question 2

What activity does SAP recommend to escalate an SAP support incident?

A. Contact the Customer Interaction Center (CIC).

B. Create another incident with very high priority (P1).

C. Contact the customer's Customer Engagement Executive (CEE).

D. Contact the incident processor directly via e-mail and increase the priority of the incident.

Correct Answer: B

Question 3

Your customer is planning to use a PostgreSQL database for a new project.Where do you confirm the third-party compatibility?

A. SAP Community

B. SAP Support Portal

C. SAP Store

D. SAP Commerce official product documentation

Correct Answer: B

Question 4

You are troubleshooting a connection pool issue.How do you investigate this issue?Note: There are 3 correct answers to this question.

A. Request heap dumps.

B. Check the physical connections.

C. Check the configuration parameters related to connection pool.

D. Request console log files and thread dumps.

E. Request database dumps.

Correct Answer: B,C,D

Question 5

What should you do before you report incorrect software behavior to SAP (third-level support)?Note: There are 2 correct answers to this question.

A. Tell the customer that the reported problem will be fixed in a future patch release.

B. Document the complete technical environment information of the system where the incident occurred to provide to SAP.

C. Test the issue on the customer's SAP Commerce installation.

D. Reproduce and validate the problem on the standard out-of-the-box SAP Commerce.

Correct Answer: B,D

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SAP Certified Product Support Specialist - SAP Commerce Cloud (E_C4HYCP1811) Free Practice Test