A. Screens

B. Authorization object

C. Function modules

D. Forms

A. The problem description is a summary.

B. The reporter has selected the correct SAP support center.

C. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.

D. The message refers to only one problem.

A. AT TITLE-PAGE-OUTPUT

B. PARAMETERS

C. INITIALIZATION

D. AT LINE-SELECTION

A. The system will create a shortdump and terminate the ABAP program.

B. The system will raise an ABAP message.

C. The system will raise an exception.

D. The system will continue with the next statement in the ABAP program.

A. In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT

B. In the element list of the Screen Painter

C. In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS

D. In the function key settings of the Menu Painter

A. Call the customer within the Initial Reaction Time (IRT).

B. Document every activity in the message.

C. Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.

D. Clarify the issue by phone to avoid additional effort in processing the message.

A. Work without additional help.

B. Put yourself in the customer's shoes.

C. Solve the customer's issue - no more and no less.

D. At first, try to guess.

A. Search for notes and confirmed messages.

B. Get a thorough understanding of the issue from the information given in the message.

C. Ask the customer for user and password.

D. Try to guess what the customer 'might' want to have.