SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One (C-PXSUP-90) Free Practice Test

Question 1

Which tools do you use for analyzing database access? (Choose two)

A. ABAP Debugger

B. ABAP Dictionary

C. SQL Trace

D. Object Navigator

Correct Answer: A,C

Question 2

What is a work center in the SAP Solution Manager? (Choose two)

A. An easy navigation through a central role-based access point

B. A community

C. Exchange data to SAP systems

D. A tailored and role-based user environment to simplify your work

Correct Answer: A,D

Question 3

Assume your SAP Note Search yielded a very large number of results. Which of the following criteria are possibilities for narrowing down the search? (Choose two)

A. The customer name as a search term

B. More search terms

C. Fewer search terms

D. More search criteria

Correct Answer: A,B

Question 4

How can you get message updates from SAP? (Choose two)

A. The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change

B. Via e-mail

C. Via SAP Service Marketplace

D. The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated

Correct Answer: A,D

Question 5

What does priority in incident management mean? (Choose two)

A. It is an attribute of an issue.

B. It is an attribute that characterizes the urgency of an issue.

C. It is an attribute of the customer's system.

D. It is an attribute of the Service Desk.

Correct Answer: A,B

Question 6

You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A. Be insistent, but politE.'I would like to ask you for help to clarify the issue'.

B. Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.

C. Try to guess what the customer 'might' want to have.

D. Send notes to customer without being sure that they will help.

Correct Answer: A,B

Question 7

Which of the following scenarios are supported by SAP Solution Manager? (Choose two)

A. Solution Monitoring

B. Service Desk

C. Service Marketplace

D. Backup and Recovery

Correct Answer: A,B

Question 8

Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A. Only a customer can create a message.

B. The message processor has to call SE80.

C. Call transaction CRMD_ORDER.

D. Within the transaction for message processing.

Correct Answer: C,D

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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One (C-PXSUP-90) Free Practice Test