SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56_2411) Free Practice Test

Question 1

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

A. Use code list restrictions.

B. The status schema cannot be adapted.

C. Add or remove statuses in the existing status schema.

D. Change the existing status schema.

Correct Answer: C,D

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Question 2

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Include a dedicated step pointing to the mashup in one of the phases of the case type.

B. Develop a custom business object.

C. Use the web page URL of the external solution for extracting input parameters in the mashup.

D. Create a mashup to embed the web page of the external solution.

E. Define a custom screen for the mashup.

Correct Answer: A,C,D

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Question 3

What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Integrate clean core practices in the end-to-end value process chain.

B. Establish an organizational structure, technical foundation, and transformation methodology for clean core.

C. Establish release management.

D. Define roles and responsibilities as part of a process transformation office.

E. Establish regular housekeeping tasks and procedures.

Correct Answer: A,B,C

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Question 4

Which screenshots show the correct configuration activities to meet the requirements for incoming service issues? Note: There are 2 correct answers to this question, scroll down to view all possible answer options.

A.

B.

C.

D.

Correct Answer: A,B

Question 5

What do you need to configure to access cases in SAP Service Cloud Version 2?

A. Assign the employee to a case type.

B. Create access rights for read mode.

C. Assign the business service case to a business role.

D. Assign access rights directly to the user.

Correct Answer: C

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Question 6

What basic steps are required to create the warranties as described?

A. Create a Registered Product for a Customer Account. Maintain the Warranty field and then save.

B. Copy an existing Warranty to a new Individual Customer, alter the conditions and then save.

C. Create a Registered Product for an organization. Maintain the Warranty field and then save.

D. Warranties are automatically generated when a Registered Product is created.

Correct Answer: D

Question 7

Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.

A.

B.

C.

D.

Correct Answer: B

Question 8

What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Configure the relevant integration flow.

B. Integrate a knowledge base.

C. Purchase a license.

D. Set up knowledge base articles in SAP Service Cloud Version 2.

Correct Answer: B,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 9

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Use the Reporting Line function for selection.

B. Make sure that each organizational unit can have only one function at a time.

C. Make sure an organizational node can only be set up with a replication process from the back end.

D. Assign an employee to several organizational units.

Correct Answer: A

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56_2411) Free Practice Test