SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C-C4H56-2411) Free Practice Test

Question 1

What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.

A. Action

B. Business flow

C. Mashup

D. Custom entity

Correct Answer: A,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create a Support Case in SAP for Me.

B. Create an incident in the Built-In Support.

C. Send an email to SAP Cloud Support.

D. Create a case of case type Incident.

Correct Answer: B,D

Question 3

Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.

A. Sortable

B. Data type

C. Label

D. Searchable

Correct Answer: B,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?

A. Data Workbench

B. SAP BTP

C. SAP Build

D. SAP WorkZone

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

What basic steps are required to create the warranties as described?

A. Create a Registered Product for a Customer Account. Maintain the Warranty field and then save.

B. Copy an existing Warranty to a new Individual Customer, alter the conditions and then save.

C. Create a Registered Product for an organization. Maintain the Warranty field and then save.

D. Warranties are automatically generated when a Registered Product is created.

Correct Answer: D

Question 6

What do you need to configure to access cases in SAP Service Cloud Version 2?

A. Assign the employee to a case type.

B. Create access rights for read mode.

C. Assign the business service case to a business role.

D. Assign access rights directly to the user.

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

A. Product group

B. Sales area data

C. Price

D. Unit of measure

Correct Answer: A,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Which of the following business services will all service agents need to have assigned?

A. BuiltInSupportService

B. Case

C. Case Type

D. Activity Manager

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 9

Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answers to this question.

A. Set up a rule to route the email to the tenant's technical email address.

B. Create a case routing rule.

C. Maintain and activate at least one email channel.

D. Assign the team responsible for handling cases.

Correct Answer: A,C

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C-C4H56-2411) Free Practice Test