SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Free Practice Test

Question 1

Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Web Service URL

B. Data Type

C. Data Source ID

D. Usage

E. Name

Correct Answer: A,C,E

Question 2

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

A. Remove the personal data from the business user

B. Create territory hierarchy levels

C. Assign employee to an organizational unit

D. Assign restriction rules

Correct Answer: C,D

Question 3

Which tool should you use to rename the Tickets facet?

A. Page Layout tool

B. Workflow with a Field Update action type

C. Adaptation tool

D. Language Adaptation tool

Correct Answer: D

Question 4

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. RFC

B. IDoc

C. OData

D. SOAP

Correct Answer: C,D

Question 5

Which of the following can you use to explore released APIs?

A. SAP Application Interface Framework

B. SAP Integration Suite

C. SAP Business Accelerator Hub

Correct Answer: C

Question 6

Which of the following describes how permissions work in SAP Service Cloud?

A. Unrestricted access rights override any restrictions you have defined.

B. You can decide if the access rights should override any defined restrictions for each view.

C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

D. Restricted access rights override any unrestricted access you have defined.

Correct Answer: A

Question 7

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Activate the Messaging Service communication channel

B. Maintain an email address

C. Activate the scoping item Function Locations

D. Activate the scoping item "Do you want to support email channels for corporate accounts?"

Correct Answer: A,D

Question 8

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

A. Create an interactive dashboard

B. Create a joined data source

C. Create a report based on the Tickets data source

D. Create a Cloud data source

Correct Answer: A,B

Question 9

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A. One time, time and counter-based

B. Absolute, counter-based

C. Alternating, time and counter-based

D. One time - no condition, time and counter-based

Correct Answer: C

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud (C_C4H51_2405) Free Practice Test