SAP Certified Application Associate - SAP Sales Cloud 1911 (C_C4H410_01) Free Practice Test

Question 1

You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration?
There are 2 correct answers to this question.
Response:

A. Synchronize and exchange appointments

B. Synchronize and exchange leads

C. Create and access contacts

D. Create opportunities

Correct Answer: A,C

Question 2

How can you distribute the revenue of the opportunity?
There are 2 correct answers to this question.
Response:

A. The revenue can be distributed on a daily basis.

B. The revenue can be distributes at header level.

C. The revenue can be distributed between the sales team members.

D. The revenue can be distributed between the account team members.

Correct Answer: B,C

Question 3

How can you give a business user access to a work center view?
There are 2 correct answers to this question.
Response:

A. Create a business role that has access to the work center view and assign it to the business user.

B. Assign the business user to the territory structure.

C. Copy the access rights from a business user who already has access to the work center view

D. Use business scoping to activate the work center containing the view

Correct Answer: C,D

Question 4

You need to change the settings for the lead aging notification. What do you have to do?
Please choose the correct answer.
Response:

A. Use the Administrator work center to set up priorities for the notification.

B. Use the Sales work center to trigger the time of the notification.

C. Use the Application and User Management work center to assign users to the notification.

D. Use the business configuration work center to modify the number of days of the notification expiration.

Correct Answer: D

Question 5

What activities do you perform in the Administrator work center to enable a new social media channel?
There are 3 correct answers to this question.
Response:

A. Create and schedule a social media import run.

B. Set up access to your social media account.

C. Select the social media channel service level.

D. Define the ticket priority with the social media channel provider.

E. Select the channel type.

Correct Answer: A,C,D

Question 6

Which of the following actions can you perform using the data workbench tool?
There are 3 correct answers to this question.
Response:

A. Export

B. Import

C. Create

D. Update

E. Delete

Correct Answer: A,B,D

Question 7

What information is available when a customer visit is conducted?
There are 2 correct answers to this question.
Response:

A. Account product lists

B. Product availability check

C. Checklists

D. Last visit details and notes

Correct Answer: C,D

Question 8

Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
Please choose the correct answer.
Response:

A. Define the contact person in the Administration work center.

B. Define the contact person in the Service Control Center.

C. Define a new service agent.

D. Update the contact details in your organization structure.

Correct Answer: B

Question 9

Which object do you use to assign the security policy for your SAP Hybris Cloud for Customer project?
Please choose the correct answer.
Response:

A. Business User

B. Organization Unit

C. Business Role

D. Employee

Correct Answer: A

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SAP Certified Application Associate - SAP Sales Cloud 1911 (C_C4H410_01) Free Practice Test