SAP Certified Application Associate - SAP S/4HANA Cloud, public edition - Service (C-S4CSV-2308) Free Practice Test

Question 1

In SAP Central Business Configuration, which changes are possible for the Starter System after content activation?
Note: There are 3 correct answers to this question.

A. Add new organizational entities

B. Create additional product-specific configurations

C. Change the group ledger scenario

D. Edit existing product-specific configurations

E. Delete existing organizational entities

Correct Answer: A,B,E

Question 2

The scope item Service Order Processing with SAP Field Service Management (49X) has been activated in your SAP S/4HANA Cloud system. A service technician enters hours spent on an activity using SAP Field Service Management and the manager approves.
What document is automatically created in the SAP S/4HANA Cloud system?

A. A service notification

B. A service confirmation

C. A service order

D. A billing document request (BDR)

Correct Answer: A

Question 3

You are working in an SAP S/4HANA Cloud system where scope item In-House Repair (3XK) has been activated.
What is the purpose of using the Perform Prechecks app?

A. You can decide for each repair object whether it needs repairing or should be sent back to the customer.

B. You can check whether all customer-related prerequisites for a repair process have been fulfilled like the existence of a (repair) contract.

C. Before starting the actual repair process, you can check whether enough capacity is available to start the repair process.

D. Before starting the actual repair process, you can perform a predefined set of preliminary work steps like disassembly.

Correct Answer: A

Question 4

What must you create when you build a communication scenario in SAP S/4HANA Cloud?
Note: There are 3 correct answers to this question.

A. Communication system

B. Communication interface

C. Communication arrangement

D. Communication user

E. Communication API

Correct Answer: A,C,D

Question 5

The scope item Solution Order (4GT) has been activated in your SAP S/4HANA Cloud system. You create a solution order.
Which types of items can you include?
Note: There are 3 correct answers to this question.

A. Service quotation item

B. Service contract item

C. Subscription item

D. Sales item

E. Purchase order item

Correct Answer: A,B,E

Question 6

The scope item Procurement for Service Management (3NI) has been activated.
A purchase requisition was created out of a service order line item.
Which apps can be used to create a purchase order for this requisition?
Note: There are 2 correct answers to this question.

A. Create Purchase Order - Advanced

B. Manage Purchase Requisitions - Advanced

C. Schedule MRP run

D. Schedule Purchasing Job - Advanced

Correct Answer: A,D

Question 7

The scope item Service Quotation (4GA) can be used to create a service quotation for a customer.
Which features are available?
Note: There are 2 correct answers to this question.

A. A service quotation can represent either a Fixed Price or a Time & Material cost estimate to a customer.

B. A service quotation can be automatically converted into a service contract with either Fixed Pricing or Time & Material-based pricing.

C. A service quotation can automatically create a service notification when accepted.

D. A service quotation can automatically create a service order when accepted.

Correct Answer: B,C

Question 8

When are actual costs posted onto a service order?
Note: There are 2 correct answers to this question.

A. When the billing document for the service order is created

B. When an expense amount is entered during the confirmation step

C. When time is posted onto a service order using a time sheet

D. As soon as the service order items are all released

Correct Answer: B,D

Question 9

What are examples of processing status values that can be encountered in a customer warranty claim?

A. Created with Reference

B. Automatically Posted

C. Claim Closed

D. Ready for Content Validation

E. Claim Posted

Correct Answer: E

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SAP Certified Application Associate - SAP S/4HANA Cloud, public edition - Service (C-S4CSV-2308) Free Practice Test