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SAP Certified Application Associate - SAP Hybris Billing - 2017 Sample Questions:

1. Multisession in the interaction center (IC) has been enhanced. Multisession allows IC agents to handle interactions with multiple customers at the same time. These capabilities have been enhanced so that you can now do the following:
Note: There are 3 correct answers to this question.

A) Work in multiple sessions at the same time
B) Accept a phone call from a customer while already in a chat with another customer
C) Calculate how much time was spent in each session
D) View and save transcripts of interactive scripts

2. Below Info Sets are available for use within high data volume
segmentation (TREX) for segmenting marketing permissions:
Note: There are 3 correct answers to this question.

A) CRMM_BUT_MKTPERM_ACC: Marketing permissions for all
organizations
B) CRMM_BUT_MKTPERM_ACC_HV: Marketing permissions for all
accounts and existing communication channels
C) CRM_MKTHV_MP_GEN_W_PERM: Filters marketing prospects and
business partners with marketing permissions
D) CRMM_BUT_MKTPERM_CON_HV: Marketing permissions for all
contacts that can be sent marketing material

3. Which role must you add to a business partner to process billing and invoicing?

A) Contract partner
B) Collections management partner
C) Owner partner
D) Invoicing party partner

4. You can alert IC agents to existing restrictions due to marketing permissions by doing the following:
Note: There are 2 correct answers to this question.

A) None of the above
B) IC managers can use the rule modeler to alert IC agents to restrictions that exist for an account or contact due to marketing permissions. For this purpose, specific entries are available in the rule modeler. For example, IC managers can implement an alert that is displayed whenever an account or contact is confirmed, for which there are restrictions due to marketing permissions in terms of the telephony channel.
C) You can configure your Identify Account page to display checkboxes that indicate whether or not an account or contact may be addressed with marketing information using a specific phone number, fax number, or e-mail address. The checkboxes are provided as available fields in the UI Configuration Tool.

5. Inbound warranty claim and outbound warranty claim yo can use the following new processes:
Note: There are 2 correct answers to this question.

A) None of these
B) Automatic creation of an outbound warranty claim from an inbound warranty claim
C) Automatic creation of an outbound warranty claim from a complaint
D) Determination of business partners in ERP sales orders

Solutions: