SAP Certified Application Associate - SAP Field Service Management 2005 (C_C4H520_02) Free Practice Test

Question 1

What information is stored in the QR code used in the Customer Self-Service portal?

A. Equipment specific short URL

B. Moment-Sets specific short URL

C. Customer Self-Service portal URL

D. SAP Field Service Management URL

Correct Answer: A

Question 2

What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

A. Assist technicians to capture resolutions.

B. Generate checklist reports for the customer.

C. Generate QA reports with the captured data.

D. Assist technicians to record time and materials.

Correct Answer: B,C

Question 3

Which features are available in the Smartform designer? Note: There are 3 correct answers to this question.

A. Create custom elements

B. Import translations

C. Preview report

D. Copy template

E. Design new icons

Correct Answer: B,C,D

Question 4

Which of the following is supported in business rules?

A. Heap

B. Array

C. Linked list

D. Stack

Correct Answer: B

Question 5

What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question.

A. It is used to hide a Smartform from the mobile device.

B. It is used to hide specific elements.

C. It is used to hide specific chapters.

D. It is used to change Smartform mode from development to active.

Correct Answer: B,C

Question 6

Which of the following is a mandatory field when you create a Smartform template?

A. Version

B. Description

C. Category

D. Label

Correct Answer: C

Question 7

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

A. CoreSystems.CoresystemsFSM.Mobile.

B. PushNotifications.ActivityChanges.En

C. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

D. CoresSystems.Mobile.ApprovedEffortsModificationAllowed

Correct Answer: D

Question 8

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?

A. The equipment does NOT have an external ID.

B. The equipment does NOT have Moment-Sets.

C. The equipment has NO previous history.

D. The equipment is reported as Operational.

Correct Answer: B

Question 9

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A. Customer self-service

B. Ticket routing rules

C. Automated scheduling

D. Service level agreement

Correct Answer: A,C

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SAP Certified Application Associate - SAP Field Service Management 2005 (C_C4H520_02) Free Practice Test