SAP Certified Application Associate - SAP Field Service Management 19Q1 (C_C4HFSM_91) Free Practice Test

Question 1

On mobile, can you access customized reports offline. Determine whether this statement is True or False.

A. False

B. True

Correct Answer: B

Question 2

Which of the following are typical Field Service Mobile App users? Choose the correct answer.

A. Managers

B. Field Service technicians

C. Dispatchers

D. Back-office workers

Correct Answer: B

Question 3

Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.

A. Outage protection

B. Hardware redundancy control

C. Sophisticated cloud firewall

D. SSL- encrypted cloud communication

Correct Answer: C,D

Question 4

In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.

A. Video chat

B. High touch

C. E-mail interaction

D. None touch

Correct Answer: B

Question 5

You can add new moments to Customer Self Service (NOW). Determine whether this statement is True or False.

A. False

B. True

Correct Answer: A

Question 6

What are possibilities of customizing the field service app? Choose Three correct answers.

A. I can display / undisplay menus and buttons via permission system.

B. I can display the company's logo in the !Pad app

C. I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)

D. I can develop online reports for the mobile app

E. I can develop new offline menus for the app

Correct Answer: B,C,D

Question 7

Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.

A. In planning

B. In dispatching

C. Closed

D. In execution

Correct Answer: D

Question 8

If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.

A. Use ERP API

B. Use the Query API

C. Use MS SQL

D. Use CCQL

Correct Answer: C

Question 9

You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.

A. Password policy

B. Screen Configurations

C. User Groups

D. Business Rules

Correct Answer: B,D

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SAP Certified Application Associate - SAP Field Service Management 19Q1 (C_C4HFSM_91) Free Practice Test