SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 (C-TCRM20-73) Free Practice Test

Question 1

You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales & Service in SAP CRM, and logistics in SAP ERP. One of the organization element is called "Singapore Sales & Services". Which of the following are relevant questions to ask the client?
There are 2 correct answers to this question.
Response:

A. Is the Org model cannot used in an automatic org determination in SAP CRM?

B. Do we want the same Org model to be used for both Sales & Service or shouldwe create Service Org model and a Sales Org model separately in SAP CRM?

C. Is the Org model to be used in automatic org determination in SAP CRM?

D. Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This would allow us to keep only the SAP CRM Org model and not to create an ERP Org model at all.

Correct Answer: B,C

Question 2

Your customer already uses ERP and wants to implement CRM. Which of the following need to be considered when creating Sales Orders in CRM?
There are 2 correct answers to this question.
Response:

A. Billing of Sales Orders must be done in CRM.

B. Sales Orders can be created with reference to an opportunity.

C. Sales Orders can be transferred to ERP only if they have no errors.

D. Sales Orders can be delivered in CRM

Correct Answer: B,C

Question 3

Which of the following are types of SAP CRM product?
There are 3 correct answers to this question.
Response:

A. Sales

B. Service

C. Material

D. Warranty

E. Financing

Correct Answer: C,D,E

Question 4

In a CRM transaction, which of the following elements influence the determination of Item Category?
There are 3 correct answers to this question.
Response:

A. Transaction Type

B. Leading Transaction Type

C. Item Category Usage

D. Item Category Group

E. Product Type

Correct Answer: A,C,D

Question 5

In pricing, which of the following statements are correct for condition maintenance?
There are 2 correct answers to this question.
Response:

A. General Condition maintenance in the SAP CRM system can be carried out by using the CRM Webclient UI.

B. A condition maintenance group bundles condition types and condition tables for condition maintenance.

C. Within condition records, the number of levels in a value scale is limited to five.

D. In general condition maintenance context (GCM), you can maintain you can maintain conditions that are in the condition maintenance group and that are assigned to the GCM.

Correct Answer: B,D

Question 6

You would like to mark the External Reference field as a required entry field in standard sales orders. How can you achieve this using standard functionality?
Please choose the correct answer.
Response:

A. Use Status Profile

B. Use Item Category

C. Use Incompleteness procedure

D. Implement a BADI

E. Implement an enhancement

Correct Answer: C

Question 7

What can be used with CRM Service to model complex objects like devices or machines, that will enable you to manage services for them?
Please choose the correct answer.
Response:

A. Installed Base Management.

B. Case Management.

C. Service Contracts.

D. Product with accessories.

Correct Answer: A

Question 8

The fastest place to access a link on CRM Web UI is in
Please choose the correct answer.
Response:

A. A system link group

B. A work center link group

C. A direct link group

D. A navigation link group

E. A logical link group

Correct Answer: C

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SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 (C-TCRM20-73) Free Practice Test