SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (C_TCRM20_72) Free Practice Test

Question 1

In a marketing training you explain the functions to create segmentation models, segments and target groups.
Which key point should the users remember?

A. A target group is updated automatically.

B. A segmentation model can contain segments, target groups, or target groups that are based on a segment.

C. A segment is a finite list of business partners that match a corresponding profile.

D. A target group that is already based on a segment can be assigned to another segment.

Correct Answer: B

Question 2

In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation?

A. Account classification

B. Role

C. Business partner category

D. Grouping

Correct Answer: D

Question 3

Which of the following are controlled directly by a business role?
Note: There are 3 correct answers to this question.

A. The assignment of users to a position in the organizational model

B. The role profile key for access to SAP GUI-based transactions

C. The assignment of the role configuration key and the associated PFCG role

D. The assignment of layout profiles, technical profiles, and function profiles

E. The navigation bar profile

Correct Answer: C,D,E

Question 4

Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call?
Note: There are 2 correct answers to this question.

A. Product promotion list

B. Campaign To-Dos

C. Questionnaire

D. Activity goal

Correct Answer: C,D

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Question 5

Which of the following can you search for in an SAP CRM B2B Web shop?
Note: There are 3 correct answers to this question.

A. Orders

B. Quotations

C. Leads

D. Contracts

E. Opportunities

Correct Answer: A,B,D

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Question 6

You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps?
Note: There are 2 correct answers to this question.

A. Activate the replication and realignment queue.

B. Monitor downloads via the download monitor.

C. Assign BDocs in the administration console.

D. Define the block size for adapter objects.

Correct Answer: B,D

Question 7

Starting with a quotation document, you want to create a follow-up sales order document.
Which of the following can you use to influence the copying control for business transactions?
Note: There are 3 correct answers to this question.

A. Copying control for item categories

B. Copying control for transaction profile

C. Copying control for transaction history

D. Copying routines using a BAdI

E. Copying control for transaction types

Correct Answer: A,D,E

Question 8

What can you do in the SAP CRM Web Channel?
Note: There are 2 correct answers to this question.

A. Create orders with reference to a marketing campaign.

B. Configure products using the Internet pricing and configurator (IPC).

C. Create billing plans.

D. Create opportunities.

Correct Answer: A,B

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SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (C_TCRM20_72) Free Practice Test