SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (C-TCRM20-72) Free Practice Test

Question 1

Which tasks can you accomplish using the design layer?
Note: There are 2 correct answers to this question.

A. Define table paddings in the CRM WebClient UI.

B. Define the colors used in the CRM WebClient UI.

C. Change field labels.

D. Hide certain fields.

Correct Answer: C,D

Question 2

You can implement extended UI enhancements by using the component enhancement concept.
Which of the following aspects is part of this concept?
Note: There are 3 correct answers to this question.

A. An enhancement set is created in the Application Enhancement Tool (AET).

B. An enhancement set can be determined by a BAdI, depending on user, profile, or other criteria.

C. An enhancement set can be assigned to a client.

D. An enhancement set is used to group several component enhancements together.

E. An enhancement set is used to determine the navigation bar profile.

Correct Answer: B,C,D

Question 3

Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.
Which transaction types can the agent use to capture the prospect's interest?
Note: There are 2 correct answers to this question.

A. Lead

B. Activity

C. Quotation

D. Opportunity

Correct Answer: A,B

Question 4

Which of the following are standard CRM Web Channel scenarios?
Note: There are 2 correct answers to this question.

A. Business to Employee (B2E)

B. Business to Business (B2B)

C. Business to Partner (B2P)

D. Business to Consumer (B2C)

Correct Answer: B,D

Question 5

Which of the following statements best describes the structure of adapter objects in Customizing?

A. They always contain a maximum of two database tables.

B. They always contain one or more database tables.

C. They always contain more than two database tables.

D. They always contain exactly one database table.

Correct Answer: B

Question 6

What is the advantage of the SAP enhancement package concept?

A. When you use SAP enhancement packages, you no longer need to implement SAP Support Packages.

B. You no longer need to run test cases because they are automatically triggered in the background when you implement an SAP enhancement package.

C. When you use SAP enhancement packages, you no longer need to do any customizing, anything is preconfigured.

D. You can selectively activate business functions to use specific functions or processes.

Correct Answer: D

Question 7

Where is data replicated when you use CRM Middleware?

A. To external systems, based on the definition in the respective adapters

B. To sites as defined in Publications

C. To sites as defined in Subscriptions

D. To individual users for mobile application data

Correct Answer: C

Question 8

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?
Note: There are 2 correct answers to this question.

A. Knowledge article routing

B. Interactive scripting

C. Intent-driven interaction

D. Service-level workflows

Correct Answer: B,C

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SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (C-TCRM20-72) Free Practice Test