SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 (C-TCRM20-71) Free Practice Test

Question 1

What do you have to do to execute a marketing campaign?(Choose two)

A. Assign a target group to your campaign.

B. Release the action "Execute campaign"

C. Set the status to "released".

D. Assign a product to your campaign.

Correct Answer: A,C

Question 2

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?(Choose two)

A. Test catalogs for the business functions are included.

B. Enhancement package installation replaces Support Package installation.

C. Enhancements delivered with EHP1 are part of the new software.

D. "Core" business functions are automatically activated after the technical upgrade.

Correct Answer: A,C

Question 3

For marketing purposes, your customer plans to create target groups based on attributes hobbies, region, and sales volume.
Which data sources do you suggest to your customer for segmentation?(Choose three)

A. Interactive Reports

B. Account fact sheet

C. InfoSets

D. Business Warehouse InfoCubes (SAP BW Query)

E. Marketing attribute sets (from accounts)

Correct Answer: C,D,E

Question 4

In CRM Field Applications, which object is used to set up the sites and to influence the data distribution logic from a business perspective?

A. Object management

B. BDoc Modeler

C. Administration console

D. Mobile Application Studio

Correct Answer: C

Question 5

Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?(Choose two)

A. You have to assign an organizational data profile to a transaction type.

B. You must assign at least one determination rule to a transaction type.

C. For the "Organizational Model" determination rule type, you have to assign responsibilities directly in the rule.

D. You must assign at least one determination rule to an organizational data profile.

Correct Answer: A,D

Question 6

Which of the following are key elements of a service contract within SAP CRM?(Choose three)

A. Service level

B. Billing plan

C. Object list

D. In-house repairs

E. Resource planning

Correct Answer: A,B,C

Question 7

What can you maintain in the SAP CRM organizational model?(Choose two)

A. Direct assignment of the responsible organizational unit in the employee master data

B. Direct assignment of a responsible employee to an organizational unit

C. General attributes for organizational units

D. Direct assignment of a responsible employee to a position

Correct Answer: C,D

Question 8

You want to create a product promotion to be used in the Interaction Center or in the Web shop, and want to offer accessories for the new product.
Where do you maintain accessories for the new product?

A. In product master maintenance

B. In the top n list

C. In the cross-sell/ up-sell/ down-sell rules

D. In Trade Promotion Management

Correct Answer: A

Question 9

Which application can be integrated with SAP CRM to ensure that sales order items are delivered on time?(Choose two)

A. SAP ERP

B. SAP Product Lifecycle Management

C. SAP Supplier Relationship Management

D. SAP Supply Chain Management

Correct Answer: A,D

Question 10

You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy.
Which of the following are steps to enhance a product master in SAP CRM with new fields?(Choose three)

A. Assign a set type to a product category.

B. Maintain a product catalogue with a list of characteristics.

C. Create new attributes and a set type.

D. Assign a product category to a product master.

E. Assign a new product type to a set type.

Correct Answer: A,C,D

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SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 (C-TCRM20-71) Free Practice Test