Salesforce Order Management Administrator Accredited Professional (Order-Management-Administrator) Free Practice Test

Question 1

Where should a service agent go first to view process exceptions related to a specific Order?

A. Order Summary Record - Related Tab

B. Change order Record -Related Tab

C. Order Record - Process Exception Details Tab

D. Order Record - Details Tab

Correct Answer: A

Question 2

An administrator wants to collect additional information from the customer when they cancel items on an Order Summary. How can the administrator modify the user interface to collect this information?

A. Modify the Return Item Flow to collect the additional information

B. Copy the Cancel Item Flow and add a screen component with the new questions

C. Create a lightning web component with the additional questions and add it to the Order Summary lightning record page

D. Create a workflow rule that fires when an Order Summary is edited with field update actions for each of the questions that needs to be answered

Correct Answer: B

Question 3

Which object record Is created when customer returns a product after fulfillment?

A. Fulfillment Order

B. Return Order

C. Payment Order Summary

D. Order Summary Adjustment

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Once the administrator hasactivated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?

A. Created

B. New

C. Open

D. Active

E. Drafted

Correct Answer: B,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

At minimum, a custom attribute must be created on which objects for the values to automap in Order Management from B2C Commerce Cloud at the Order item level?

A. Order, Order Summary, Change Order and Fulfillment Order

B. Order, Order Summary, Order Item and Order Item Summary

C. Order and Order Summary

D. Order Item and Order Item Summary

Correct Answer: D

Question 6

Which set of conditions is required for an Order Summary object to be created?

A. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.

B. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and the Create OrderSummary Process is installed.

C. An Order is created, its status is set to Draft, Create OrderSummaryFlow is installed and Create OrderSummary Flow is activated.

D. An Order is created, the Create Order Summary Process is installed and the Create Order Summary Process is active

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

When are Fulfillment Orders created by default?

A. During import with a status of Activated

B. The Status field on the Order Summary entity changes and a platform event which is caught by a flow

C. During import with a status of Managed

Correct Answer: B

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Salesforce Order Management Administrator Accredited Professional (Order-Management-Administrator) Free Practice Test