Salesforce Loyalty Management Accredited Professional Exam (Salesforce-Loyalty-Management) Free Practice Test

Question 1

Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?

A. Standard Promotion

B. Aggregate Promotion

C. Joint Promotion

D. Cumulative Promotion

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that thereare transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

A. That the member is a campaign member of thepromotion campaign.

B. That the promotion has specified the Current Liability Amount.

C. That the flow is active and has been created to apply the promotion.

D. That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.

Correct Answer: C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A. Enable Experience Cloud and customize the Loyalty Member Portal

B. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience

C. Create and implement a feature-rich Loyalty Member Mobile App

D. Install the Salesforce Loyalty Member Mobile App

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

The VP of Loyalty at Northern Trail outfitters(NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A. Loyalty Tiers

B. Loyalty product Pricing

C. Loyalty Segments

D. Member Rewards and Benefits

Correct Answer: A,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A. Use ' Adjust Points ' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

B. Edit the Loyalty Member Currency record to restore the Points Balance and set the ' NextExpirationDate ' field to two months from the current date

C. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

D. Edit the ' Credit ' ledgers corresponding to the points that expired and extend the expiration date to two monthsfrom the current date

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A. Enable Service Connector for Promotion Escalations.

B. Activating and Publishing the Segment

C. Send Loyalty Promotion Segments to marketing Cloud

D. Enable Connector Settings on all the Loyalty Objects

E. Automatically Add a New Individual Relationship

Correct Answer: A,B,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A. Enter the program partner name > Associate to an account > Set program partner type to 'Both' (Accrual and Redemption)

B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual andRedemption)

C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)

D. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Salesforce Loyalty Management Accredited Professional (Salesforce-Loyalty-Management) Free Practice Test