Salesforce - Implementing Field Service Lightning (FSL-201) Free Practice Test

Question 1

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A. Re-use the existing Work Order for the follow-up.

B. Change the Work Order with a status of "New."

C. Change the Work Order with a closed status of "Cancelled."

D. Create a child Work Order for the follow-up Work Order.

Correct Answer: A,C

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Question 2

Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

A. Use work types to assign associated articles to work order.

B. Write a workflow that associates articles to work orders based on a picklist on the work order.

C. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

D. Create a custom Mobile App that syncs articles based on service appointment assignments.

Correct Answer: A

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Question 3

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A. Build a Process for Service Appointments.

B. Implement Path for Work Orders.

C. Configure a Maintenance Plan.

D. Define a repeating Work Type.

Correct Answer: C

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Question 4

Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A. Assigned Resource

B. Resource Skill Level

C. Break Duration

D. Homebase Travel

Correct Answer: A,C

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Question 5

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. jobs require consecutive days of work and can span over weekends.

B. jobs require multiple stages of work performed by different resources.

C. Jobs can take longer than the available resources hours in a day.

D. jobs need to be performed at the same site on the same day of the week.

Correct Answer: A,C

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Question 6

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A. Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.

B. Process Builder on Case to update the Service Appointment and Work Order.

C. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

D. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

Correct Answer: D

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Question 7

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

A. The Same Resource and Same Day fields appear on the Service Appointments page layout.

B. The Complex Work Visualforce page is added to the Service Appointments page

C. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

D. A dependency has been created between the two appointments and the start times are the same.

E. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

Correct Answer: A,C,E

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Question 8

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A. Create a Work Type to automatically create relevant line items for each Asset.

B. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

C. Create a Work Order and Work Order Line Item for each Asset being serviced.

D. Create a Work Type and Work Order for each Asset being serviced.

Correct Answer: C

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Question 9

Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A. Appointments on the first Tuesday of the month

B. Quarterly sales visits to a customer

C. Site inspections during the first week of the "year

D. Weekly recurring appointments at 8:00 AM

Correct Answer: A,D

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Question 10

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A. Create the Contractor Manager as a Crew Service Resource.

B. Create the individual Technicians as Service Crew Members.

C. Set the Contractor Manager as a Capacity-Based Service Resource.

D. Set the individual Technicians as Capacity-Based Service Resources.

Correct Answer: C

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Question 11

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A. The actions were not added to the Mobile and Lightning Actions section on the page layout.

B. The action was added as part of the Salesforce mobile navigation settings options.

C. The actions were not added to the Classic Publisher Quick Actions section on the page layout.

D. The action type being utilized on the Work Order object is Lightning component.

Correct Answer: A,C

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Salesforce - Implementing Field Service Lightning (FSL-201) Free Practice Test