Salesforce Communications Cloud Accredited Professional (AP) Exam (Salesforce-Communications-Cloud) Free Practice Test

Question 1

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

B. Harmonize their business plan to reduce the complexity

C. Access the entire architecture to identify application that can be decommission.

D. Handle the complex business processes manually outside the IT landscape.

Correct Answer: B,C

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Question 2

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

D. Create an orchestration plan and define a scenario for each top product offer

Correct Answer: A,B

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Question 3

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model dedicated internet service as a child product of the Ethernet access device offer.

B. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

C. Model the Ethernet access device as a child product of the dedicated internet service offer

D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

Correct Answer: B

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Question 4

United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Change of Plan

B. Disconnect and New order

C. Modify Order

D. Apply Promotion

Correct Answer: A

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Question 5

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

B. Product Model use hierarchical modeling which is natively supports EPC

C. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

D. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

E. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

Correct Answer: B,C,E

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Question 6

Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. Ensure platform Events mode is enabled for Order Management

B. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

C. Split Line Items in the same order before submitting the order and request an increase to order size limits

D. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Correct Answer: A,D

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Question 7

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

B. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

C. Split the order into multiple order and group order items based on the service location

D. Use the CPQ multisite feature and group the service locations and create orders for each group

Correct Answer: A,B,C

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Question 8

A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Configure the tax rate in the price plan and it will be added automatically when added to the cart.

B. Add the delivery zip code customer field as a header in the pricing calculation matrix

C. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

Correct Answer: D

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Question 9

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A. Order Item Scope

B. Account Scope

C. Top Order Item Scope

D. Downstream Order Item Scope

Correct Answer: D

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Salesforce Communications Cloud Accredited Professional (AP) (Salesforce-Communications-Cloud) Free Practice Test