Salesforce Certified Sales Representative (Salesforce-Sales-Representative) Free Practice Test

Question 1

How can whitespace analysis improve a sales representative's account management strategy?

A. Identifies key stakeholders and decision makers to nurture relationships.

B. Analyzes contract length and segment to identify retention opportunities.

C. Determines current products and opportunities to sell additional products.

Correct Answer: C

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Question 2

Asales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?

A. Share other customer success stories.

B. Provide timely support and training.

C. Recommend additional productsand services.

Correct Answer: B

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Question 3

Why is collaborating with departments such as marketing and service crucial to generating a new pipeline?

A. To leverage additional expertise and resources

B. To avoid competing for the best leads

C. To expand and improve networking skills

Correct Answer: A

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Question 4

A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges.
What are three elicitation techniques the sales rep should use?

A. Developing, testing, and implementation

B. Brainstorming, observation, and surveys

C. Processing, pace analysis, and perseverance

Correct Answer: B

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Question 5

Which communication approach has a higher likelihood of achieving a customer relationship built on trust?

A. Scheduling quarterly check-in calls.

B. Hosting monthly product webinars.

C. Appreciating the customer's time.

Correct Answer: C

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Question 6

A sales representative presented a solution and overcame the objections, but the prospect is still not completely ready to commit. The sales rep suspects the prospect is unsure about the product and will want to return it. The sales rep decides to let the prospect try out the product for a predetermined period.
Which type of close was chosen?

A. Puppy Dog

B. Assumptive

C. Summary

Correct Answer: A

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Question 7

A sales representative clarifies how a specific customer will benefit from the solution proposed.
Which part of a solution unit is the sales rep using?

A. Application

B. Benefit

C. Fact

Correct Answer: B

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Question 8

After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

A. Base the pitch on what the prospect has explicitly told them in previous conversations.

B. Base the pitch on discovery research into the prospect's customers' challenges.

C. Base the pitch on the sales rep's company's proven, most successful product lines.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Salesforce Certified Sales Representative (Salesforce-Sales-Representative) Free Practice Test