Salesforce Certified Sales Cloud Consultant (Sales-Cloud-Consultant) Free Practice Test

Question 1

Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records.
Which option should the consultant recommend to meet the requirement?

A. Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.

B. Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.

C. Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

Correct Answer: C

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Question 2

Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities.
The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately.
Which step should the consultant take first?

A. Run the Einstein Readiness Assessor in a sandbox.

B. Enable both Einstein features In production.

C. Enable Einstein Activity Capture In a developer org.

Correct Answer: A

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Question 3

Some of the large accounts at Northern Trail Outfitters have many contacts. Sales reps want to see how these contacts relate to each other and understand the reporting structure.
Which feature should the consultant recommend to meet this requirement?

A. Contacts to Multiple Accounts

B. Contact Hierarchy

C. Contact Roles

Correct Answer: B

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Question 4

Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?

A. Some opportunities associated with these accounts are owned by other users.

B. The user is a member of an Account Team with Read/Write access on Opportunities.

C. Sharing rules for Opportunities are set to a public group for managers.

Correct Answer: B

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Question 5

Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes.
Which steps should the consultant perform to maintain data integrity?

A. Insert users and migrate email alerts and approval processes into UC's Sales Cloud org.

B. Merge data from the existing Sales Cloud org into UC's Sales Cloud org, migrate email alerts, approval processes, and then users.

C. Use the Sales Cloud clone feature to migrate email alerts and approval processes into UC's Sales Cloud org.

Correct Answer: A

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Question 6

After a project deployment, several bugs were identified by end users and prioritized by the project team.
How should a consultant resolve these issues?

A. Perform user acceptance testing (UAT) In a development sandbox.

B. Build out the issue resolution release in a development sandbox.

C. Build out the issue resolution release in the staging environment.

Correct Answer: B

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Question 7

Cloud Kicks needs to associate some contacts with many accounts.
Which solution should a consultant recommend to meet this requirement?

A. Use the Contact Roles related list on Accounts.

B. Use the Contact to Multiple Accounts feature.

C. Add multiple custom Account lookup fields on the Contact.

Correct Answer: B

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Question 8

Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.

A. Configure separate stages and sales processes for each Product Family.

B. Configure a new Forecast Type on Opportunity grouped by Product Family.

C. Configure a new Forecast Type on Opportunity Product grouped by Product Family.

D. consultant is assessing how CK can divide its forecasts by footwear line.
Which solution should the consultant recommend to improve CK's forecasts?

Correct Answer: A

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Question 9

Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars.
What should the consultant recommend?

A. Create a custom field on the Opportunity object to capture Campaign details.

B. Enable Campaign Influence and add It to the Opportunity page layout.

C. Use the Primary Campaign Source field on the Opportunity object.

Correct Answer: C

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Question 10

Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts.
What should the consultant recommend?

A. Implement the Contacts to Multiple Accounts feature.

B. Implement Person Accounts to represent the relationship.

C. Use a custom object to represent the previous companies.

Correct Answer: B

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Question 11

Cloud Kicks uses an external Enterprise Resource Planning (ERP) application to process its orders. The ERP application needs to receive data about opportunities when the opportunity closes.
Which solution should the consultant recommend?

A. External Relationship with custom object

B. Outbound Message with record-triggered flow

C. Salesforce Connect

Correct Answer: B

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Question 12

Cloud Kicks wants to enable sales reps to view an individual team member's split percentage when the split percentage is less than 100% of the revenue amount.
Which attribution method should the consultant recommend?

A. Opportunity Overlay Split

B. Opportunity Percentage Split

C. Opportunity Amount Split

Correct Answer: B

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Question 13

Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.
What should the consultant recommend to fill in the missing franchises?

A. Implement a data enrichment package from AppExchange.

B. Utilize Sales Engagement to add an External ID to the data.

C. Download the Data Quality Analysis Dashboard from AppExchange.

Correct Answer: A

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Salesforce Certified Sales Cloud Consultant (Sales-Cloud-Consultant) Free Practice Test