Salesforce Certified Experience Cloud Consultant (EX-Con-101) Free Practice Test

Question 1

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

A. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

B. Manually add one or more topics to each article within Workspaces.

C. Select the appropriate topics on the Knowledge tab within Lightning Experience.

D. Allow guest users to tag displayed articles with relevant topics on a public page.

Correct Answer: B,C

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Question 2

Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?

A. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

B. Create a Lightning Bolt solution that already includes all the preferences.

C. Build a Service Console to gather the preferences.

D. Use the standard Preferences Chatbot to gather the preferences.

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

A. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

B. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

C. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

D. Changing the Salesforce CDN overwritesLDS defaults.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.

B. Create a single digital experience for B2C customers, B2B customers, and employees.

C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

Cloud Kicks (CK)is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

B. CK should provision and activate CDN in those regions where traffic is high.

C. CK should provision and activate CDN in those regions where traffic is low

D. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers

A. Edit the applicable user profile

B. Select the profile for a given experience

C. Select a permission pot for a given experience

D. Create a permission Set

Correct Answer: B,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?

A. Through guest user organization-wide defaults (OWD)

B. Through guest user Sharing Sets

C. Through guest userSharing Rules

D. Through guest user roles

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume oftraffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.
What should CK do to get the best performing site?

A. Schedule Apex jobs to push content to users' browser caches.

B. Enable and configure the Content Delivery Network so that public content is cached.

C. Use Next Best Action to predict what content to serve to the user's browser.

D. Disable Visualforce to make all pages switch to Lightning.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 9

Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?

A. Developer Console

B. Page Variations

C. Sharing Sets

D. Case Feeds

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 10

Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

A. Chatter posts related to a record will be available in the employee app as well as the main org.

B. Employee apps are only available in Unlimited Edition.

C. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

D. Experience Cloud cannot be used for employee apps.

Correct Answer: A,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Salesforce Certified Experience Cloud Consultant (EX-Con-101) Free Practice Test