Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) Free Practice Test

Question 1

The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?

A. The who, what, and why of the user story

B. The definition of done of the user story

C. The acceptance criteria of the user story

Correct Answer: C

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Question 2

A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?

A. Able to monitor the sales team's performance

B. Able to view the sales team's reports

C. Able to click the Run button on sales reports

Correct Answer: A

Question 3

The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

A. Conducting multiple dry runs

B. Performing a code review

C. Exporting a backup copy of the demo data

Correct Answer: B

Question 4

Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?

A. Verify Lightning page loading time.

B. Understand the project scope.

C. Identify top project priorities.

Correct Answer: C

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Question 5

Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

A. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

B. Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,

C. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.

Correct Answer: A

Question 6

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

A. A somewhat detailed process map that is easy to remember and self- explanatory

B. A simple process map that is high-level and covers key aspects

C. A very detailed process map that is unambiguous and version controlled

Correct Answer: C

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Question 7

Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A. Survey customers to confirm whether the new site meets their requirements.

B. Conduct a white boarding session to ensure the requirements are accurate.

C. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

Correct Answer: C

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Question 8

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

A. CK will get insights to current business processes.

B. CK will develop a process to gather feedback from end users regularly.

C. CK will be better able to prioritize across teams and streamline processes.

Correct Answer: C

Question 9

An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.
How should the BA revise the statement below in the correct user story format?
"Sales reps need to track their pipeline in Salesforce."

A. As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.

B. As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.

C. As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.

Correct Answer: B

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Question 10

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

B. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

C. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

Correct Answer: A

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Salesforce Certified Business Analyst (Certified-Business-Analyst) Free Practice Test