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Salesforce Certified B2C Solution Architect Sample Questions:

1. An organization has a product catalog containing 500,000 unique SKUs and a total customer base of approximately 3 million customers, of which 250,000 are active in a given month. In order to better understand shopper behavior and build customer marketing journeys tailored to customer personas. the organization wants to track each product view event per customer and SKU across its commerce storefront.
Which integration and data storage architecture should a Solution Architect recommend to support this goal?

A) Leverage collect.js on the B2C Commerce storefront to track product page views which can be segmented in journeys using decision splits.
B) Store as records in Salesforce Platform custom objects, and use the Salesforce APIs to update from B2C Commerce and Marketing Cloud when a product is viewed on the storefront.
C) Store as B2C Commerce custom objects and, using jobs, transfer the data to Marketing Cloud on an hourly basis.
D) Store in a Marketing Cloud Data Extension, and use the Marketing Cloud APIs to update from B2C Commerce when a product is viewed on the storefront.

2. Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers

A) It lets the business quickly integrate different systems without involving IT.
B) It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.
C) It enables self-service and an increase in productivity through reusable microservices and APIs.
D) It offers a template-driven approach for development.

3. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
B) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
C) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
D) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
E) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

4. A financial company uses an external system for pricing and quotation.
What is the recommended approach to use the pricing and discount rules in the external system within Salesforce during the loan application process?

A) Use the Apex callout to retrieve the latest information from the external system during the loan application process.
B) Use the API callout component in Process Builder to retrieve the latest information from the external system during the loan application process.
C) Use an external object to store pricing and discount information.
D) Rebuild the logic used in the external system using Apex.

5. A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A) Full access (full) scope will request access to all accessible data that the third-party provides.
B) To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.
C) The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
D) Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.

Solutions: