Salesforce Certified B2C Solution Architect (B2C-Solution-Architect) Free Practice Test

Question 1

A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers

A. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.

B. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.

C. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.

D. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written

E. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials

Correct Answer: C,D,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?

A. Streaming API

B. SOAP API

C. REST API

D. Tooling API

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A. Digital Engagement, Shield with Splunk, Social Engagement Studio

B. Salesforce Field Service, Shield Encryption at rest. Digital Engagement

C. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio

D. Shield and Event Monitoring Analytics App, Pardot

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7

A. A multi-phased approach with functionality across all clouds delivered to production in each phase.

B. Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.

C. Build and test the functionality across all clouds at once and deploy to production at the end of the three years.

D. Reduce the overall timeline by removing most non-functional requirements around reliability and performance.

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.

B. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.

C. Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

D. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

Northern Trail Outfitters (NTO) is a clothing and outdoor specialist retailer. NTO has had success with its B2C store using B2C Commerce, supported by Service Cloud and Marketing Cloud for customer service and email campaigns, respectively.
Now, NTO wants to increase its revenue by making personalized product recommendations using Einstein Web & Email Recommendations in Marketing Cloud. These recommendations should be consistent across email, storefront, and service console.
Which two things should a Solution Architect consider before recommending this approach?
Choose 2 answers

A. Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point and click configuration.

B. The service console will need a customized Lightning component to display the recommendations,

C. Each storefront should be linked to its own Marketing Cloud Business Unit to ensure relevant recommendations.

D. Email should be used as the unique identifier since B2C Commerce and Service Cloud may not have the Marketing Cloud Contact Key.

Correct Answer: B,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

Refer to the image below:

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

A. Salesforce Marketing Cloud

B. Salesforce Core Platform/Identity

C. Salesforce B2C Commerce

D. Salesforce CDP

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?

A. Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.

B. Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.

C. Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.

D. Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 9

Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers

A. Need real-time access to a small fraction of external data

B. Integrating external data without writing custom code

C. Accessing external data using workflows and triggers

D. Need access to all external data in near real-time

E. The external data is changing frequently

Correct Answer: A,D,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 10

Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

A. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.

B. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.

C. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.

D. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

E. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.

Correct Answer: A,B,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 11

A financial company uses an external system for pricing and quotation.
What is the recommended approach to use the pricing and discount rules in the external system within Salesforce during the loan application process?

A. Use the Apex callout to retrieve the latest information from the external system during the loan application process.

B. Use the API callout component in Process Builder to retrieve the latest information from the external system during the loan application process.

C. Use an external object to store pricing and discount information.

D. Rebuild the logic used in the external system using Apex.

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 12

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

A. Storefront wireframes

B. Product backlog

C. Journey map

D. Reference architecture

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 13

Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

A. User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

B. Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud

C. Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility

D. Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud

Correct Answer: B,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 14

A company uses Marketing Cloud, Experience Cloud, B2C Commerce, and Service Cloud. It is in the process of defining the authoritative system for key data entities involved in B2C Journeys. The company has about
200,000 customers, each averaging 30 orders per year
Which option should be considered the authoritative record for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?

A. Experience Cloud user

B. Service Cloud contact

C. B2C Commerce customer

D. Marketing Cloud subscriber

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 15

Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

A. Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.

B. Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.

C. Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.

D. Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.

Correct Answer: B,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Welcome to TestSimulate

Salesforce Certified B2C Solution Architect (B2C-Solution-Architect) Free Practice Test