Salesforce Certified AI Specialist Exam (Salesforce-AI-Specialist) Free Practice Test

Question 1

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.
Which use case functionality of Model Builder aligns with UC's request?

A. Contract Renewal Date prediction

B. Product recommendation prediction

C. Customer churn prediction

Correct Answer: C

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Question 2

An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.
How should the AI Specialist gather the necessary data for the prompt template?

A. Select the latest Opportunities related list as a merge field.

B. Create a flow to retrieve the opportunity information.

C. Select the Account Opportunity object as a resource when creating the prompt template.

Correct Answer: B

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Question 3

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.
Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?

A. Einstein Recommendation Builder

B. Einstein Copilot Action: Query Records

C. Einstein Prompt Builder and Prompt Templates

Correct Answer: C

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Question 4

Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls.
How should UC meet this requirement?

A. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.

B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.

C. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.

Correct Answer: C

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Question 5

An Al Specialist is creating a custom action for Agentforce.
Which setting should the AI Specialist test and iterate on to ensure the action performs as expected?

A. Action Instructions

B. Action Input

C. Action Name

Correct Answer: A

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Question 6

After creating a foundation model in Einstein Studio, which hyperparameter should an AI Specialist use to adjust the balance between consistency and randomness of a response?

A. Temperature

B. Variability

C. Presence Penally

Correct Answer: A

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Question 7

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the
"Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

A. Use Model Playground to create a model configuration with the specified parameters.

B. Revert to using the standard template without modifications.

C. Manually add the hyperparameters to the new template.

Correct Answer: C

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Question 8

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?

A. Review the action Instructions to ensure they are unique.

B. Review that the custom action Is assigned to an Agent.

C. Ensure the input and output types are correctly chosen.

Correct Answer: A

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Question 9

Universal Containers (UC) recently rolled out Einstein Generative capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.
What is a possible explanation for the poor prompt performance?

A. The data being used for grounding Is incorrect or incomplete.

B. The prompt template version is incompatible with the chosen LLM.

C. The Einstein Trust Layer is incorrectly configured.

Correct Answer: A

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Question 10

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the AI Specialist obtain related items?

A. Call prompt initiated flow to fetch and ground the required data.

B. Create a flex template that takes the records in question as inputs.

C. Utilize a standard email template and manually insert the required data fields.

Correct Answer: A

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Question 11

Universal Containers (UC) plans to automatically populate the Description field on the Account object.
Which type of prompt template should UC use?

A. Flex Prompt template

B. Field Generation prompt template

C. Sales Email prompt template

Correct Answer: B

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Salesforce Certified AI Specialist (Salesforce-AI-Specialist) Free Practice Test