Salesforce Certified Agentforce Specialist (AI-201) (Agentforce-Specialist) Free Practice Test

Question 1

Cloud Kicks is developing a prompt template in a sandbox and has created multiple saved versions during testing. Cloud Kicks is now preparing to move the template to production.
What is a consideration when deploying the template to production?

A. Deploying a prompt template includes all versions of the prompt template that are in the source org to the target org

B. Deploying a template requires all previous versions to be manually activated before deployment can succeed

C. Deploying a template automatically removes all prior versions and replaces them with the deployed version in production

Correct Answer: A

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Question 2

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC ' s automation process using Flow.
How can the admin get a response from this prompt template from within a flow to use as part of UC ' s automation?

A. Invocable Apex

B. Flow Action

C. Einstein for Flow

Correct Answer: C

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Question 3

Which statement explains why a company might prefer a hybrid search index in Data Cloud for Agentforce?

A. Vector embedding in hybrid search are prefiltered by keyword matches, reducing computational overhead and improving response accuracy.

B. Hybrid search indexes support both literal keyword matches and semantic recall, useful when queries mix specific terms and intent.

C. Hybrid search indexes process queries faster than vector search because they eliminate the need for semantic embedding.

Correct Answer: B

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Question 4

Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology.
However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses.
Which solution should UC consider?

A. Build Al model with Einstein discovery and deploy to sales users.

B. fine-tune the Einstein AI model with CBM data.

C. Enable Agentforce and deploy to sales users.

Correct Answer: B

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Question 5

Choose 1 option.
Universal Containers' administrator has developed a new agent in a sandbox environment and now wants to deploy it to production.
What should the administrator do to deploy an agent?

A. Create an outbound change set with all the necessary agent components, then upload to production.

B. Export agent components as JSON files and manually import them inte production using the Metadata API.

C. Manually recreate the agent configuration, topics, and actions in production because change sets cannot be used,

Correct Answer: A

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Question 6

Choose 1 option.
Coral Cloud Resorts is about to start testing its concierge agent with guests.
Which metrics should be captured to monitor the performance, correctness, and user experience?

A. Response times, accuracy and relevance of answers, and resolution success

B. Agent performance, token usage, and conversation duration

C. Response performance, tone, and CSATs

Correct Answer: A

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Question 7

An Agentforce Specialist deployed a Service Agent to an Experience Cloud site and enabled Credential-Based User Verification. The specialist notices that all Data Manipulation Language (DML) record updates are showing the "Last Modified By" user as the authenticated Community User instead of the Agent User.
What should the specialist explain to the business about the effect on audit fields?

A. Credential-Based User Verification has been enabled, which in turn respects all sharing and field-level security.

B. Token-Based User Verification has been enabled, which in turn respects all sharing and field-level security.

C. The Flow execution mode for the agent is set to System Context Without Sharing.

Correct Answer: A

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Question 8

Universal Containers would like to route a service agent conversation to a human agent queue. Which tool connects the service agent to the human agent queue for escalation?

A. Prompt Flow

B. Outbound Omni-Channel Flow

C. Screen Flow

Correct Answer: B

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Question 9

Universal Containers (UC) is using related list merge fields in a prompt template associated with an Account object in Prompt Builder.
What should UC consider?

A. The Activities related list on the Account object is not supported because it is a polymorphic field.

B. Prompt generation will yield no response when there is no related list associated with an Account in runtime.

C. If person accounts have been enabled, merge fields will not be available for the Account object.

Correct Answer: A

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Question 10

Choose 1 option.
Universal Containers has created an Employee Agent.
Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

A. Create an embedded service deployment and connection between Salesforce and the Slack workspace.

B. Create a connection between Salesforce and the Slack workspace.

C. Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.

Correct Answer: B

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Question 11

Choose 1 option.
Universal Containers needs to create Data Cloud reports to understand agent behavior.
Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

A. AlAgentInteractionMessage

B. AlAgentSession

C. AlAgentInteraction

Correct Answer: B

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Question 12

Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the " Answer Questions with Knowledge " action. How should UC achieve this?

A. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

B. Define scope instructions to the agent specifying a list of allowed article titles or IDs.

C. Update the Data Library Retriever to filter on a custom field on the Knowledge article.

Correct Answer: A

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Question 13

Universal Containers (UC) has a Flex prompt template that has been used for the last three months to answer questions based on user input. Now, UC wants to give a PDF as a second input.
What is the best approach for the Agentforce Specialist to meet this requirement?

A. Add a resource anytime by navigating to the Resources section and configuring inputs.

B. Discard the current Flex template and create a new one with a resource.

C. Reindex in order to add a new resource to an existing template.

Correct Answer: A

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Question 14

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.
Responses must be grounded in the organization ' s knowledge base to maintain consistency and accuracy.
Which feature in Einstein for Service should the support team use?

A. Einstein Reply Recommendations

B. Einstein Knowledge Recommendations

C. Einstein Service Replies

Correct Answer: C

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Salesforce Certified Agentforce Specialist (AI-201) (Agentforce-Specialist) Free Practice Test