PureConnect: CIC Core Certification (PC-CIC-Core) Free Practice Test

Question 1

You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?

A. Interaction Administrator

B. Event Viewer

C. System Manager

D. IC Business Manager

Correct Answer: D

Question 2

If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?

A. An agent could receive up to 3 chats at once.

B. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.

C. An agent could receive up to 2 chats at once.

D. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.

Correct Answer: C

Question 3

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?

A. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

B. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

C. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

D. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

Correct Answer: C

Question 4

Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?

A. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

B. Select the "secure passwords" option from the Access Control menu.

C. Send an email outlining the company policy, directing users to follow the policy.

D. Make sure that there is a password policy for all network accounts that follows the company policy.

Correct Answer: D

Question 5

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

A. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

B. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.

C. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).

D. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

Correct Answer: B

Question 6

You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

A. Interaction Center Business Manager

B. Interaction Administrator

C. Interaction Attendant

D. System Manager

Correct Answer: C

Question 7

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?

A. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

B. There is no way to update the firmware on IP phones.

C. Continue to update the phones manually. This is the most efficient process for completing this task.

D. Use the Stations Assistant to update the firmware on the phones.

Correct Answer: D

Welcome to TestSimulate

Genesys PureConnect: CIC Core Certification (PC-CIC-Core) Free Practice Test