PRPC Certified CPM Architect (PEGACCA) Free Practice Test

Question 1

True or False, In CPM, the class group for Service Items inherits from the class group for Interactions.

A. False

B. True

Correct Answer: A

Question 2

Which one of the following CANNOT be configured using the CPM Configuration Tools Wizard? (Choose One)

A. Dialog scripts

B. Suggested processes

C. Coaching tips

D. Association of knowledge content to a user screen

Correct Answer: B

Question 3

In order for service items/cases to be visible in CPM portal search results, ___________. (Choose One)

A. The service item work type must be listed on the Application rule

B. The CPM data source rule must be configured as "portal search"

C. Both of the above conditions must be met

Correct Answer: A

Question 4

Which one of the following is not a valid result type when using the CPM portal search
function? (Choose One)

A. Knowledge content rules

B. External data sources such as accounts or contacts

C. Service item work objects/cases

D. Workbaskets (work queues)

Correct Answer: D

Question 5

True or False, You should NOT run the CPM Service Process Accelerator to create a new service item if the PRPC Application Accelerator has been used to generate the new work type.

A. False

B. True

Correct Answer: A

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Pegasystems PRPC Certified CPM Architect (PEGACCA) Free Practice Test