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PMI Project Management Office Certified Professional Sample Questions:

1. In recent months, a company was contracted to deliver several projects requiring specialist technical resources. Several clients have begun to complain about the limited availability of the specialist technical resources, which will impact their project timelines.
What should the PMO professional do to help solve the problem?

A) Request that the sales representatives review the contracts and deadlines that the company has taken responsibility for.
B) Suggest the centralization of project resource management and align the project plans to their availability.
C) Invite project managers to hire additional skilled resources to face the high number of simultaneously running projects.
D) Support delivery managers and sales representatives in managing relationships with clients.

2. An enterprise PMO (EPMO) is working with different countries to staff project managers across the organization. Customers are providing feedback stating that the staffing is taking more time than expected when compared to the deadlines agreed upon with the customer.
Which two key performance indicators (KPIs) should the PMO professional monitor for this PMO service?
(Choose 2)

A) The Net Promoter Score (NPS) related to general customer satisfaction.
B) The number of days taken on average to formally finalize customer requests.
C) The average time needed to recruit project managers for the customer.
D) The retention of project managers in their roles on the assigned projects.
E) The percentage of project manager roles filled within the deadline.

3. A PMO professional is asked to propose a way to optimize project resource utilization in a newly acquired business unit.
Which action should the PMO professional take to accomplish this task?

A) Request additional resource allocations from the PMO so it can handle the new business unit.
B) Perform quarterly capacity planning sessions to balance the resource allocation in a timely manner.
C) Review the project utilization targets for the individual contributor roles.
D) Provide training on avoiding multitasking and other productivity enhancements to optimize throughput.

4. A PMO professional observes that there is a lack of alignment among project priorities and the organizational strategic goals. What should the PMO professional do first?

A) Schedule regular meetings between project managers and executive leadership to ensure ongoing alignment with strategic goals.
B) Conduct a comprehensive review of organizational strategic goals and the project portfolio to identify alignment gaps.
C) Provide recommendations based on PMO expertise for aligning project priorities with strategic goals.
D) Develop a prioritization framework that considers both project objectives and their alignment with strategic goals.

5. A newly hired PMO professional works within the PMO and supports a large enterprise program. This professional is expected to guide junior PMO team members but faces difficulties with team management and collaboration.
How should the PMO leader best support the PMO professional in overcoming these challenges?

A) Offer personalized coaching with a focus on leadership skills.
B) Arrange regular knowledge-sharing sessions in the PMO community.
C) Organize an all-hands meeting for the PMO team to discuss their challenges.
D) Mentor the team member to help build their confidence.

Solutions: