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Apple OS X Support Essentials 10.8 Sample Questions:

1. Review the screenshot from FileVault preferences, and then answer the question below.

If you click Enable User for the Logan White account, what is the effect?

A) You are prompted immediately to enter an administrator password, after which, the user of the Logan White account will be able to unlock and decrypt the system disk, and restart the computer.
B) You are prompted immediately to enter the login password for the Logan White account, after which, Logan White will be able to unlock and decrypt the system disk, and restart the computer.
C) FileVault 2 is enabled immediately for the Logan White account, and FileVault begins encrypting the Logan White home folder.
D) At next login, the user of the Logan White account will be prompted to enter the login password, after which, the user will be able to unlock and decrypt the system disk, and restart the computer.

2. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
B) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.
C) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.
D) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.

3. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if the server that the web service is running on has a firewall.
B) Traceroute can determine if the web server is configured correctly.
C) Traceroute can determine if the DNS server is configured correctly.
D) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.

4. Review the screenshot of part of a Network Utility window, and then answer the question below.

Which statement accurately interprets the Network Utility Lookup results shown above?

A) A forward lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
B) A reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
C) A reverse lookup of 10.1.0.1 returned the name mainserver.pretendco.com.
D) The DNS server for mainserver.pretendco.com is pretendco.com.

5. How can you find out which application the Finder will use to open a specific document?

A) Select the document icon in the Finder, choose Show Inspector from the File menu, click Application Bindings in the Inspector window, and scroll to locate the selected application in the pop-up menu.
B) Control-click the document icon in the Finder, and choose Show Application from the shortcut menu.
C) Select the document icon in the Finder, and choose Show Default Application from the File menu.
D) Select the document icon in the Finder, choose Get Info from the File menu, and click the disclosure triangle next to "Open with" in the Info window to reveal the selected application in the pop-up menu.

Solutions: