Oracle Knowledge Management 2022 Implementation Professional (1z0-1037-22) Free Practice Test

Question 1

Which two features can you use to connect output levels in a report? (Choose two.)

A. dashboards

B. drill-down links

C. drill-down filters

D. variables

E. grouping

Correct Answer: B,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

A. Request Review

B. All Requests

C. Archived Request

D. Active Request

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

Which three values does Knowledge Advanced use to calculate whether the answers returned have improved? (Choose three.)

A. the number of cases linked to the top answer

B. the total number of times documents were clicked on

C. the number of times documents were clicked on as a result after a particular answer

D. the total number of times the search has been made with the search string containing the title of the document

E. the number of times the "Is this answer helpful?" option has been selected as "Yes"

Correct Answer: B,C,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Which two statements are true about Knowledge Advanced views? (Choose two.)

A. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

B. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

C. View cannot be renamed or deleted but only modified.

D. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

E. Views do not depend on the number and purpose of the interface that your organization uses.

Correct Answer: A,B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A. tasks for specific users

B. tasks that are assigned

C. tasks that are unassigned

D. open tasks only

E. tasks related to specific content types only

Correct Answer: A,C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

What is the purpose of an SLA in Knowledge base?

A. to rank customers based on the number of answers posted in a forum based on the service level

B. to give permission to users to add questions in a forum based on the service level

C. to provide access to the answers based on the customer service level agreement matching the answers' access level

D. to group and refine related answers based on the product and the service level

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under "Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A. Remove Related Answer Widget from the Customer Portal.

B. Remove irrelevant answers from manually related answers.

C. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.

D. Delete irrelevant answers from sibling answers.

E. Block irrelevant answers from learned links.

Correct Answer: C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced? (Choose three.)

A. Workflows

B. Console roles

C. Product and Categories

D. Web roles

E. API Roles

Correct Answer: B,C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Oracle Knowledge Management 2022 Implementation Professional (1z0-1037-22) Free Practice Test