Oracle Knowledge Management 2020 Implementation Essentials (1Z0-1037-20) Free Practice Test

Question 1

Which filter type should you use in a report to display data in a tree structure?

A. Auto filter

B. Slicing by bucket

C. Slicing by column

D. Rollup

Correct Answer: C

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Question 2

Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A. Search for all answers that have the address and update.

B. Create a standard text to include the new address and update all the answers to include it.

C. Call support and have them run a search and replace on the database.

D. Create a variable to contain the address and update all answers to include it.

Correct Answer: A

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Question 3

A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

B. Edit the alias text file to include alias words - battery damage, battery issue, battery.

C. Include battery and damage as keywords under Answers Stop Words.

D. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Correct Answer: A

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Question 4

You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A. Knowledge Advanced does not accept words that are not in the dictionary.

B. You must correct the spelling manually.

C. The tuning process automatically corrects it.

D. You must check if alternative synonyms exist.

Correct Answer: B

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Question 5

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A. In the Platinum SLA modify the total incident count to 100 and save it.

B. Rename the Platinum SLA, change the total incident value to 100, and save it.

C. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

D. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Correct Answer: A

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Question 6

In Knowledge Advanced Search what is the use of the Concept feature?

A. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.

B. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

C. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.

D. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

Correct Answer: D

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Question 7

In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A. 250

B. 100

C. 500

D. 1000

Correct Answer: D

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Question 8

Which three types of answers can be added to the knowledge base? (Choose three.)

A. URL

B. HTML

C. TEXT

D. XML

E. File Attachment

Correct Answer: A,B,E

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Oracle Knowledge Management 2020 Implementation Essentials (1Z0-1037-20) Free Practice Test