Oracle Field Service Cloud Service 2020 Implementation Essentials (1Z0-1003-20) Free Practice Test

Question 1

A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?

A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.

B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai

D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

Correct Answer: B

Question 2

A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.

C. Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".

D. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

Correct Answer: B

Question 3

You want to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

A. Select Thursday using the calendar. Click "Mass populate" and select the copy day-today operation and select Friday as the destination day with an 85% value.

B. Select Friday using the calendar. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day with an 85% value.

C. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an 85% value.

D. Select Thursday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.

E. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation with an 85% value.

Correct Answer: B

Question 4

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?

A. Organizations

B. Capacity Categories

C. Capacity Areas

D. Applications

E. Properties

Correct Answer: B,C,D

Question 5

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?

A. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

B. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'.

C. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

D. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Correct Answer: B

Question 6

You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"?

A. calculate activity duration using statistics

B. enable "day before trigger"

C. support of time slots

D. support of links

E. enable "not started" trigger

F. support of preferred resources

Correct Answer: B,D,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Welcome to TestSimulate

Oracle Field Service Cloud Service 2020 Implementation Essentials (1Z0-1003-20) Free Practice Test