Oracle Field Service Cloud Service 2018 Implementation Essentials (1z0-628) Free Practice Test

Question 1

Which two customer requirements are solved using work skills?

A. Activity assignments result in the least amount of travel time possible.

B. Activity assignments do not result in overtime.

C. Activities that have building access restrictions are only routed to resources that have access to the building.

D. Field resources are assigned certain activities based on the level of tenure they have at the company.

Correct Answer: B,C

Question 2

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?

A. Organizations

B. Capacity Categories

C. Capacity Areas

D. Applications

E. Properties

Correct Answer: B,C,D

Question 3

A customer wants to add or update multiple activities from a single API call from their middleware. Which two options are viable and support the requirement?

A. Core REST API "activities" request

B. Inbound SOAP API "update_activity" command

C. Core REST API "activities/custom-actions/bulkUpdate" request

D. Inbound SOAP API "add_activity" command

Correct Answer: A,D

Question 4

A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

A. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"

B. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

C. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"

D. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"

Correct Answer: C,D

Question 5

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?

A. <time>2017-04-07T14:40:00Z</time>

B. <time>2017-04-07T14 :40:00-05:00</time>

C. <time>20l7-04-07T14:40:00ET</time>

D. <time>2017-04-07T14:40:00-0500</time>

Correct Answer: C

Question 6

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

A. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

B. Under Business Rules, enable "Allow closing booking on work zone level".

C. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

D. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.

Correct Answer: A

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Question 7

A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

A. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.

B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.

C. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.

D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.

Correct Answer: D

Question 8

Which option correctly describes the Time Limit setting within a routing plan?

A. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.

B. A routing plan will be stopped once its runtime duration reaches the Time Limit.

C. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

D. The Time Limit setting controls whether overtime is allowed for the routing plan.

Correct Answer: B

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Question 9

Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

A. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.

C. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.

D. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.

Correct Answer: B

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Oracle Field Service Cloud Service 2018 Implementation Essentials (1z0-628) Free Practice Test