Oracle Field Service 2021 Implementation Essentials (1Z0-1003-21) Free Practice Test

Question 1

Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

A. Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/Map/Daily views.

B. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.

C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.

D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Correct Answer: C,D

Question 2

Your customer noticed a message that sometimes appears when they are moving activities between resources.
The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".
Which option fulfills that requirement?

A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.

B. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.

C. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message andmodify it to the new terminology.

D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

Correct Answer: A

Question 3

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?

A. <time>2017-04-07T14:40:00Z</time>

B. <time>2017-04-07T14 :40:00-05:00</time>

C. <time>20l7-04-07T14:40:00ET</time>

D. <time>2017-04-07T14:40:00-0500</time>

Correct Answer: C

Question 4

What happens when you enable the assignment parameter "Limit work by points"?

A. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

B. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

C. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

D. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.

Correct Answer: B

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Question 5

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?

A. The administrator must configure the Oracle Knowledge access settings in OFSC.

B. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

C. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

D. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.

E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Correct Answer: A,B

Question 6

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

A. Create a 'start-after' link template between the preliminary work and the scheduled work.

B. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

C. Create a 'start-before' link template between the preliminary work and the scheduled work.

D. Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

Correct Answer: C

Question 7

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?

A. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

B. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.

C. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.

D. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.

Correct Answer: C

Question 8

Which two statements are correct regarding the characteristics of an SLA window?

A. An SLA window indicates when an activity should start.

B. An SLA window indicates how long an activity should take to complete.

C. An SLA window indicates that there is enough time available within it to perform an activity.

D. An SLA window indicates when an activity should be completed.

Correct Answer: A,D

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Oracle Field Service 2021 Implementation Essentials (1Z0-1003-21) Free Practice Test