Oracle Engagement Cloud 2019 Implementations Essentials (1Z1-1064) Free Practice Test

Question 1

Which two options are true about reporting on milestones?

A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

C. Administrator-defined milestone data is not included in Analytics.

D. No standard reports on milestones are provided.

Correct Answer: A,C

Question 2

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Duration

B. Start/Stop

C. Interval

D. Available

E. Time Period

Correct Answer: A

Question 3

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

B. Users have not been given the "Knowledge Analyst" role.

C. The Base Locale for the articles has not been enabled in the correct language.

D. The User Group selected for authoring articles has been set to 'External".

Correct Answer: B

Question 4

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.

B. Select the task Manage Service Request Categories.

C. Select Create Category > Create Child Category.

D. Select Create Category > Create Top-Level Category.

E. Check the Active flag.

F. Select Status = "Active".

G. Complete Category Name.

Correct Answer: B,C,D,F

Question 5

Which two steps are needed to create a new business object in Digital Customer Service?

A. Map a Visual Builder Cloud Service business object to the object API.

B. Assign object access roles to an administrative user.

C. Assign the new business object to a new component.

D. Assign the new business object to a page.

Correct Answer: A,B

Question 6

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Images

B. Variables

C. URLs

D. Other SmartText entries

E. Text

F. Tables

Correct Answer: B,D,E,F

Question 7

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can generate tasks for the SR object from the workflow.

B. You must make the changes using the Page Composer tool.

C. You will be required to code any new workflow actions in Groovy.

D. You can send an e-mail notification to specified recipients.

E. You can define the workflow to run when certain fields of the SR object are changed.

F. You can modify the workflow to update field values within the SR object.

Correct Answer: A,D,E,F

Question 8

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

B. be required to create all of your own components for the display of Engagement Cloud objects

C. not be able to preview your application before you publish it

D. have to contact Oracle Support for the permission to deploy your custom DCS application

Correct Answer: B

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Oracle Engagement Cloud 2019 Implementations Essentials (1Z1-1064) Free Practice Test