A. UI components

B. Object triggers

C. Pages

D. Object workflows

E. Themes

F. Templates

G. Languages

H. Business objects

A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

C. Administrator-defined milestone data is not included in Analytics.

D. No standard reports on milestones are provided.

A. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

C. Both create and update operations are available for imported records.

D. By default, the import starts immediately after it is activated.

E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

A. Create SR

B. Delete SR by SR title

C. Update SR assignee

D. Delete SR by SR number

E. Update SR milestone

A. Grant the agent Administrator permissions to add new search filters.

B. Create several personalized searches and create them to each other.

C. Create a new search through the application composer.

D. Add fields from the advanced search functionality.

A. Select Service Catalog in Functional Areas.

B. Select the task Manage Service Request Categories.

C. Select Create Category > Create Child Category.

D. Select Create Category > Create Top-Level Category.

E. Check the Active flag.

F. Select Status = "Active".

G. Complete Category Name.

A. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

B. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

B. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.