A. Agent name

B. Service Request create date

C. Contact name

D. Channel

E. Start time of the call

A. Many DCS applications can be active in production at the same time.

B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

C. Only one version of a DCS application can be active in production at any time.

D. DCS application can be embedded in other sites.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

A. The queue defined by default is the one assigned to the service request.

B. An error will occur; no queue is assigned to the service request.

C. The queue defined in the first evaluated rule is always assigned to the service request.

D. The service request assignment will be unpredictable.

A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

B. Select the Manage Capacities task.

C. Modify the default values in the Capacity fields for the channels.

D. In the Work Assignments section, modify the default value in the Capacity field to a new value.

A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

B. be required to create all of your own components for the display of Engagement Cloud objects

C. not be able to preview your application before you publish it

D. have to contact Oracle Support for the permission to deploy your custom DCS application

A. a configured profile option to schedule the retrieval of emails

B. an inbound message filter per time schedule

C. an inbound message filter per sender

D. a configured job to process inbound emails

A. Default communication preferences

B. Service request links

C. Default chat channel preferences

D. Knowledge management language locales

E. Default timezone

F. Knowledge management article links

G. Default notification preferences

H. Product and category filtering