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Oracle Customer Data Management Cloud Service 2021 Implementation Essentials Sample Questions:

1. A reputable banking industry customer is implementing Oracle Customer Data Management to centralize and achieve 360-degree account information from multiple sources. They have the following unique requirements:
* The system should be able to carry out duplicate identifications and duplicate merge process automatically.
* The system should provide the ability for a central administrator to review and approve merge records before carrying outduplicate merge process.
How can these be configured in Oracle Customer Data Management?

A) Define Groovy rules and trigger workflows with approval hierarchy before automerge.
B) Oracle Customer Data Management does not support such approvals before merge and cannot be configured.
C) Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.
D) Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.

2. You went to create an appointment with a default time zone of IST(GMT+5:30). How can this be achieved?

A) using Set Preferences > Regional Preferences
B) can only be done manually
C) using Set Preferences >Calendar and Appointment Preferences
D) usingthe Manage Activity Profile Options task

3. Which two attributes are used by an Oracle Customer Data Management application to create references between source IDs and Oracle Sales Cloud database IDs? (Choose two.)

A) Source system reference
B) Cross reference code
C) Source system code
D) System Identifier

4. You have been asked by the customer who is implementing Oracle Sales Cloud and Oracle Customer Data Management to check the features for managing address information:
* Sales team members should use a list of values while entering states to standardize address information for territories alignment.
* Sales teammembers should be able to select states or other address elements from lists to ensure accuracy during entry, and the application should be capable of filling in missing values.
* Sales team members may sometimes enter only postal code. The application should be capable of retrieving the corresponding city and state values automatically.
Which statement is true about managing address information?

A) Geography validation needs to be set up by using the Manage Geographies task.
B) The requirements are available by default and do not need any additional configuration.
C) A separate license is needed for Oracle Address Verification Cloud service.
D) It can be configured but needs Oracle Data as a Service to standardize addresses.

5. Which table contains the Employee Resource Definition?

A) Resource Team Membership
B) Resource Organization Membership
C) Worker Profile
D) Resource Profile

Solutions: