Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials (1Z0-1038) Free Practice Test

Question 1

Which two REST API calls can be used to retrieve account information with ID 3?

A. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

B. https://yoursite.domain/services/rest/connect /latest/accounts/3

C. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

D. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

E. https://yoursite.domain/services/rest/connect /v1.3/accounts/3

F. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

Correct Answer: C,E

Question 2

How can you enable add-ins to run locally without uploading it to the server?

A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

B. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

C. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

D. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Correct Answer: A

Question 3

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A. f1, f2, f5, f3, f4

B. f2, f5, f1, f3, f4

C. f5, f2, f3, f4, f1

D. f1, f2, f4, f3, f5

E. f2, f5, f3, f1, f4

Correct Answer: E

Question 4

Which three features can be configured in advanced routing?

A. Skill relaxation

B. Queue segregation

C. Queue prioritization

D. Queue limit

E. Skill time

F. Queue overflow

Correct Answer: A,C,F

Question 5

Which two statements are true about a disposition?

A. It can be made visible on the Customer Portal.

B. It can be linked to categories.

C. It helps to identify the root cause of an incident.

D. It can be linked to products.

E. It can be set to a maximum depth of three in hierarchy levels.

Correct Answer: C,D

Question 6

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a space.

B. The column name contains a dollar symbol.

C. The column name starts with a number.

D. The column name contains a punctuation.

E. The column name contains an underscore.

F. The column name starts with a lowercase alphabet.

Correct Answer: A,B,C

Question 7

Which three statements are true about add-ins?

A. They are the visual areas of Oracle Service Cloud Agent Desktop.

B. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

C. They always run locally on the machines on which the desktop application runs.

D. They can be designed to create visual components and not perform any integrations.

E. They can be added to the Custom Portal area of Oracle Service Cloud.

F. They always run locally to access local data.

Correct Answer: A,B,C

Question 8

For which three reasons should you recommend using workflows?

A. They reduce human error.

B. They can sort incidents raised by a contact.

C. They guide agents through complex customer interactions and data updates.

D. They help customers find relevant knowledge answers.

E. They promote efficiency.

Correct Answer: A,C,E

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Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials (1Z0-1038) Free Practice Test