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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Syndicated chat
B) Business rules
C) Advanced routing
D) Engagement engine

2. Which two statements are true about Oracle Service Cloud accelerators?

A) They
are available at http://www.oracle.com/technetwork.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) The source files for all listed accelerators are available for download.
D) Oracle provides support for all accelerators.
E) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

3. Which four statements are true about reports?

A) All the permissions from an imported report remain unchanged after an export.
B) Reports must be exported manually in all interfaces.
C) The owner of a report remains the same even if the report is imported by some other user.
D) Published reports can be modified.
E) Reports are not common across the interface.
F) Reports are shared between interfaces.
G) After a report is published, the report data remains unchanged even as the knowledge base is updated.

4. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a space.
B) The column name contains a dollar symbol.
C) The column name starts with a number.
D) The column name contains a punctuation.
E) The column name contains an underscore.
F) The column name starts with a lowercase alphabet.

5. Which option should you use to create or configure queues?

A) Configuration > Site Configuration > Message Bases
B) Configuration > Application Appearance > Customizable Menus > Custom Menus
C) Configuration > Application Appearance >Customizable Menus > System Menus
D) Configuration > Site Configuration > Configuration Settings

Solutions: