Microsoft Dynamics CRM Application (MB2-704) Free Practice Test

Question 1

You need to create a product in Microsoft Dynamics CRM. Which product catalog component is required?

A. Price list item

B. Discount list

C. Unit group

D. Price list

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

You are responsible for creating and managing Microsoft Dynamics CRM Knowledge Base templates and articles.
A user wants an image to be added to a Knowledge Base article.
What should you do?

A. Drag and drop the image onto the Knowledge Base article.

B. Copy and paste the image into the Knowledge Base article.

C. Create a web resource, and add it to the Knowledge Base template.

D. Insert the image into the Knowledge Base template.

Correct Answer: C

Question 3

You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year.
What should you do?

A. Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.

B. Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.

C. Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal.

D. Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal

Correct Answer: D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

You are viewing the opportunity by status chart and want to see the records that have a status of open.
What should you use on the chart pane?

A. Advanced Find

B. Drill down

C. Export Chart

D. Refresh chart

Correct Answer: B

Question 5

You have a potential sale with a prospect that you met at a trade show. You enter the prospect as a lead in Microsoft Dynamics CRM.
How should you move the lead forward to track the potential sale?

A. Activate the lead.

B. Qualify the lead.

C. Enter products into the Lead Form.

D. Close the lead as won.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

You create an opportunity and need to add products.
What should you do before adding the opportunity products?

A. Set a price list.

B. Set estimated revenue.

C. Change the revenue setting to user provided.

D. Change the revenue setting to system calculated.

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

You create an opportunity view and want to export the fields in the view for further analysis.
You need to ensure the data can be refreshed automatically without requiring the data to be re-exported.
What should you do?

A. Open a view of the records, and export it to a dynamic worksheet.

B. Run a report on the view, select the option to include all records on all pages, and export the results to Microsoft Excel.

C. Open a view of the records, and export it to a dynamic pivot table.

D. Run a report on the view, select the option to include all applicable records, and then export the results to Microsoft Excel.

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Your customer requests that deliveries be made on Thursdays only.
You need to configure Microsoft Dynamics CRM to meet this requirement.
What should you create?

A. A business closure for every day except Thursday

B. Service preferences on the customer record

C. A new site with a weekly schedule for Thursdays only

D. A new resource group linked to the service for the customer

Correct Answer: B

Question 9

You use the service scheduling feature of Microsoft Dynamics CRM to manage inspection services.
You need to configure Microsoft Dynamics CRM with the following information:
- A junior inspector can supervise one inspection at a time.
- A senior inspector can supervise two inspections at a time.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

A. Configure the capacity on the resources for the inspectors.

B. Add a selection rule to the inspection service.

C. Create a connection on the resource group that includes the inspectors.

D. Create a connection on the resources for the inspectors.

Correct Answer: A,B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Welcome to TestSimulate

Microsoft Dynamics CRM Application (MB2-704) Free Practice Test