Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) Free Practice Test
Question 1
You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, Technician A never shows up as available.
You need to update the system to see Technician A's availability.
What should you do?
You need to update the system to see Technician A's availability.
What should you do?
Correct Answer: C
Question 2
You are implementing Connected Field Service.
You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Correct Answer: A,B,F
Question 3
You configured Dynamics 365 Field Service for a construction company.
The company needs the ability to create a bookable resource to send a group of individuals with different skillsets, along with building equipment, to the construction site to perform construction work for a period of two months.
When you create a bookable resource record, what should you set as the resource type?
The company needs the ability to create a bookable resource to send a group of individuals with different skillsets, along with building equipment, to the construction site to perform construction work for a period of two months.
When you create a bookable resource record, what should you set as the resource type?
Correct Answer: A
Question 4
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works. Does this meet the goal?
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works. Does this meet the goal?
Correct Answer: A
Question 5
You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?
Correct Answer: D
Question 6
Your customer wants to update compressor temperature information in an external system called Maximo.
The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.
What is the most efficient way to perform this task systematically?
The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.
What is the most efficient way to perform this task systematically?
Correct Answer: A
Question 7
You are configuring forms in model-driven apps.
You need to show a set of fields from a related table and ensure the fields are read-only.
Which form should you use?
You need to show a set of fields from a related table and ensure the fields are read-only.
Which form should you use?
Correct Answer: C
Question 8
You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.
You need to determine the configurations that are available for you to use in the Agreements setup.
Which three configurations are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to determine the configurations that are available for you to use in the Agreements setup.
Which three configurations are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,D,E
Question 9
Your organization wants to use the new Field Service mobile app.
You need to ensure this app works for the technicians.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
You need to ensure this app works for the technicians.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
Correct Answer: C,D
Question 10
Your company has hired a new service technician. They are still learning about the job and the units the company sells and services.
The service technician was assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit but is NOT sure what to do next.
The service technician calls the internal help team for assistance, but they CANNOT provide the proper guidance as they are unable see what exactly the service technician is looking at and the service technician CANNOT describe it.
You need to recommend the appropriate tools or applications that can assist in resolving these types of issues in the future.
Which two tools or applications should the company implement? Each correct statement presents a complete solution. Choose two.
NOTE: Each correct selection is worth one point.
The service technician was assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit but is NOT sure what to do next.
The service technician calls the internal help team for assistance, but they CANNOT provide the proper guidance as they are unable see what exactly the service technician is looking at and the service technician CANNOT describe it.
You need to recommend the appropriate tools or applications that can assist in resolving these types of issues in the future.
Which two tools or applications should the company implement? Each correct statement presents a complete solution. Choose two.
NOTE: Each correct selection is worth one point.
Correct Answer: A,C
Question 11
You need to add a control to display the required information for all assets to the custom page. Which control should you use?
Correct Answer: C
Question 12
A dispatcher for a restaurant equipment repair company has a requirement for a multi-day, multi-resource booking. They need to schedule specific resources for individual days within the resource ' s working hours.
What should you recommend?
What should you recommend?
Correct Answer: B