MB-230 Structure

• It is delivered in English.
• The cost of such an exam is $165 based on the country, where the exam is proctored.
• Candidates can take 180 minutes to complete the final exam.
• The number of questions ranges from 40 to 60.
• The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.

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Skills Measured in MB-230 Exam

The Microsoft Dynamics 365 Customer Service certification exam tests one’s knowledge of customer service. Thus, the candidates should have in-depth knowledge of the industry terminology, standards, customer service operations. They should have solid skills to meet user needs by working with Dynamics 365 customer service. To add more, they should a deep comprehension of knowledge management, SLAs, Power Virtual Agents, Customer Service Insights, as well as Omnichannel for Customer Service.

Microsoft MB-230 Exam Syllabus Topics:

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

The Microsoft MB-230 validation is an associate-level exam, which aims at equipping the candidates with the knowledge and skills required to implement omnichannel solutions for the purposes of reliability, quality, efficiency, service, and customer satisfaction. It is an ideal exam for candidates who have a passion for the implementation and design of service management reports and visualizations.