Mac Service Certification Exam (9L0-012) Free Practice Test

Question 1

Which of the tools below is considered part of an ESD-compliant workstation?

A. Styrofoam screw tray

B. A ground polarity tester

C. Metal workbench

D. ABC or CO2Fire Extinguisher

Correct Answer: B

Question 2

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

A. Reset NVRAM

B. Reset the System Management Controller (SMC)

C. Startup in Safe Mode

D. Reinstall OS X

Correct Answer: B

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Question 3

How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?

A. 8

B. 7

C. 6

D. 5

Correct Answer: C

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Question 4

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

A. Power supply cable

B. Backplane board

C. Front panel board

D. Power supply

Correct Answer: B

Question 5

Francine states that she does not see anything on her iMac display when she turns it on. Which of the following should you use first to isolate as either a backlight issue or a video signal issue?

A. A replacement logic board

B. A replacement LCD panel

C. A flashlight

D. A replacement backlight power board

Correct Answer: B

Question 6

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

A. Isopropyl alcohol wipes

B. Nail polish remover

C. Liquid acid neutralizer

D. VHB solvent

E. VHB neutralizer

Correct Answer: A,B

Question 7

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A. Be very careful handling the logic board or power supply while the computer is plugged in.

B. Always wear an ESD wrist or heel strap when working on plugged in systems.

C. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

D. Use only metal screw drivers or fingers as needed to connect or disconnect cables.

Correct Answer: C

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Question 8

According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

A. After determining the issue is Education Opportunity

B. After determining the issue is caused by the Environment

C. After determining the issue is not hardware

D. After determining the issue is with the device's Software or Hardware

Correct Answer: D

Question 9

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

A. Exploded View

B. Quick Checks

C. Block Diagram

D. Functional Overview

Correct Answer: D

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Question 10

After completing the repair, which of the following should always be used to verify that the issue is resolved so that repeat repairs and unnecessary part usage will be reduced?

A. Mac Service Toolkit (MaST)

B. Mac Hardware test (MHT)

C. Apple Service Toolkit (AST)

D. Apple Resource Inspector (ARI)

Correct Answer: C

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Apple Mac Service Certification (9L0-012) Free Practice Test