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Peoplecert ITIL V3 Foundation Sample Questions:

1. Remediation planning is BEST described in which of the following ways?

A) Planning how to compensate a user for a failed change
B) Planning how to advise the change request of a failed change
C) Planning how to recover the cost of a change
D) Planning the steps required to be taken if a Change is unsuccessful

2. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensuring that all assets are accounted for
B) Ensures that the fastest servers are purchased
C) Verifying the accuracy of all items in the configuration management database
D) Delivering change, faster and at optimum cost and minimized risk

3. Which of the following statements about incident reporting and logging is CORRECT?

A) Incidents can only be reported by users
B) Incidents reported by technical staff must also be logged as problems
C) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
D) All calls to the service desk must be logged as incidents

4. Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A) Services and Infrastructure
B) Applications and Infrastructure
C) Resources and Capabilities
D) Utility and Warranty

5. Which Service Design process makes the most use of data supplied by Demand Management?

A) IT Service Continuity Management
B) Service Catalogue Management
C) Capacity Management
D) Service Level Management

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