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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wie soll die Automatisierung umgesetzt werden?

A) Indem menschliche Eingriffe wo immer möglich ersetzt werden
B) Indem zunächst die vorhandenen Werkzeuge ersetzt werden
C) Indem wir uns zunächst auf die komplexesten Aufgaben konzentrieren
D) Indem wir zunächst so viel wie möglich optimieren

2. Was muss immer getan werden, bevor eine Aktivität automatisiert wird?

A) Überprüfen Sie, ob die Aktivität bereits optimiert wurde
B) Sicherstellen, dass DevOps erfolgreich implementiert wurde
C) Stellen Sie sicher, dass die Lösung menschliches Eingreifen überflüssig macht
D) Prüfen Sie, ob geeignete neue Technologie gekauft wurde

3. Warum sollten Vorfälle priorisiert werden?

A) Zur Unterstützung der automatischen Zuordnung von Vorfällen zu Problemen oder bekannten Fehlern
B) Um sicherzustellen, dass Vorfälle mit den größten Auswirkungen auf das Geschäft zuerst gelöst werden
C) Um ein hohes Maß an Zusammenarbeit innerhalb und zwischen Teams zu fördern
D) Um zu ermitteln, an welches Support-Team der Vorfall eskaliert werden soll

4. Welches ist eine finanziell wertvolle Komponente, die zur Erbringung einer Dienstleistung beitragen kann?

A) Serviceangebot
B) Konfigurationselement
C) IT-Anlage
D) Sponsor

5. Welche Praxis bietet Benutzern eine Kommunikationsstelle, über die sie betriebliche Probleme, Fragen und Anfragen melden können?

A) Kontinuierliche Verbesserung
B) Vorfallmanagement
C) Servicedesk
D) Beziehungsmanagement

Solutions: