A. Number of applications or services that require exceptions outside of the existing infrastructure portfolio

B. Increased uptime for critical business systems

C. Accounting records are produced to show investment and spend in each service

D. Number of purchase requests related to purchase order fulfillment

A. Computation-Independent Architecture and Platform-Independent Architecture

B. End-to-End Overview and Value Stream Documentation

C. End-to-End Overview and Solution Architecture

D. Conceptual Service Design and Logical Service Design

A. Problem

B. Service Level

C. Event

D. Diagnostics & Remediation

A. Data flow between functional components

B. The concept of Essential Attributes of data objects

C. A formal notation

D. The concept of an event bus for the IT service backbone

A. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand

B. Increased fulfillment efficiency and consistency through standard change deployment and automation

C. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe

D. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration