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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. マネジメントシステムの目的は何ですか?

A) 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため
B) すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
C) すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
D) サービスのレベルを定義、同意、記録、管理するため

2. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A) サービスデスク
B) サービスレベル管理
C) インシデント管理
D) 可用性管理

3. 緊急の変更に備えて何が必要ですか?

A) ポリシーと手順
B) サービス継続計画
C) 管理された受け入れテスト環境
D) 容量計画

4. リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?

A) 発売日
B) の成功または失敗の分析
C) 変更要求 (RFC) をリリースします。
D) リリースの頻度と種類

5. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) リリース管理
B) サービスデスク
C) 構成管理
D) 変更管理

Solutions: